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DO NOT DELETE
BEFORE READING !
The gas company serving the
Phoenix area brought their call center back to Phoenix
from India last year after numerous customer complaints. What
a difference now when you call them...and it created 300
jobs.
Now that I know it is the LAW - I
will do it for sure.
Any time you call an 800 number (for
a credit card, banking, Verizon, health and other insurance,
computer help desk, etc) and you find that you're talking to
a foreign customer service representative (perhaps in India ,
Philippines, etc), please consider doing the
following:
After you connect and you realize
that the customer service representative is not from the USA
(you can always ask if you are not sure about the accent),
please, very politely (this is not about trashing other
cultures) say, "I'd like to speak to a customer service
representative in the United States of America
....
The rep might suggest talking to
his/her manager, but, again, politely say, "Thank you,
but I'd like to speak to a customer service representative in
the USA.”
YOU WILL BE IMMEDIATELY CONNECTED TO
A REP IN THE USA . That's the rule and the LAW.
It takes
less than one minute to have your call
re-directed to the USA ..
Tonight when I got
redirected to a USA rep, I asked
again to make sure - and yes, she was from Fort
Lauderdale .
Imagine what would
happen if every US citizen insisted on talking to only US
phone reps from this day on.
Imagine how that would
ultimately impact the number of US jobs that would need
to be created ASAP.
If I tell 10 people to consider this
and you tell 10 people to consider doing this - see what I
mean...it becomes an exercise in viral marketing 101.
Remember
The goal here is
to restore jobs back here at home -
not to be abrupt or rude to a foreign phone rep.
You may even get correct answers,
good advice, and solutions to your problem - in real
English.
However AT&T has customer
service regardless.
If you agree, please tell 10 people
you know, and ask them to tell 10 people they
know....etc...etc.
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